With each Agent response package, you get a maximum number of:

• Email leads
• Phone leads

If you were to exceed the limit of what your package offers for the billing period, you would stop receiving that type of lead from Agent Response, this includes:

• Enquiries from the portals
• Completed Agent Response lead forms

Note; this would only be for the type of lead that had exceeded its usage limit. You would continue to receive the other lead type while you are under the usage limit and would be notified about it separately.

Enquiries and leads will still be able to contact you via the portals, and will still be processed by Agent Response, however, these will now be locked.

EXAMPLE: On the Standard Phone & Email Package, you get a total of
1,000 email leads
400 phone leads

If you were to exceed the 400 phone leads, you would stop receiving these. You would, however, continue to receive the email leads.

The owner of the account can see the limits for the current billed month by going to Your Subscriptions > Usage.

What you can do to continue receiving leads

To continue receiving your enquiries from Agent Response, you will need to have more allowance limits. This can either be when the next monthly billing starts, the owner of the account can see when this is by going to Your Subscriptions > Usage. Any locked leads will count towards the allowance of the next month.

Alternatively, you can change to a package that has higher limits for emails and phone leads. To upgrade your package the owner of the account will need to go to Your Subscriptions > Subscription and upgrade to a different package, you can read more about upgrading your package here.